The buyer explicitly acknowledges these general conditions of sale prior to completing their ticket purchase
• to have received them
• to have taken note of them
• to have accepted them
iMAL (Interactive Media Art Laboratory VZW) acts as
• organiser of the events.
• service provider with regard to ticket sales for the own events.
• service provider for the organisers of events and/or hall rentals, hall rental organisers of events and can hereby never be held responsible for changes in dates, location, price or cancellation of the event by the organisers and/or hall renter organisers.
Tickets will only be refunded or exchanged when the event is cancelled or postponed but the new date does not suit the purchaser. In these cases, tickets are refunded via the point of sale where they were purchased.
To avoid misuse, problems with or loss of tickets must be reported at least one day PRIOR to the event via e-mail (firstname.lastname@example.org)
The booking offer is in force to the extent that the mentioned term of payment is respected. This term will be very strictly applied when an event, or a price category within an event, is almost sold out. iMAL asbl has the right to cancel this booking offer when the terms of payment are not respected.
The person or firm to places the order is considered to be the customer and will be held responsible for payment of the order, even when it is to be drawn up for and sent to a third party.
Our products - including tickets, merchandising material, ... - always remain our own exclusive intellectual and material property. Consequently, every reprint or imitation in any form or by any means is strictly forbidden. It is forbidden to obtain tickets for third parties for commercial reasons.
iMAL asbl reserves the right to deny entry in the event that tickets weren't obtained via the official sales channels.
There is no refunding of online ticket sales. The tickets for events at iMAL purchased online via www.imal.org (and affiliate sites) cannot be exchanged or refunded, with the exception of cancellations or relocations of the event.
All VAT and taxes are to be borne by the customer.
In accordance with legal provisions, iMAL VZW is able to include your contact details in the databank of our organisation. iMAL takes every care with your privacy and hence applies the Belgian Privacy Law (Law of 8 December 1992 regarding the protection of private life in relation to the processing of personal details).
For disagreements, only the courts of the district Brussels are authorized. Belgian law applies.